healthcare · Valley Care Clinic
Valley Care Clinic — Appointment Booking Online
A healthcare website with online appointment booking that eliminated the phone queue and improved patient satisfaction.
The Challenge
Valley Care Clinic in Baneshwor was overwhelmed with phone calls for appointments. The reception team spent 3+ hours a day managing bookings that could be automated.
Our Approach
We designed and built a WCAG-accessible clinic website with an online appointment booking system, a doctor directory, and service information pages. We also refreshed the clinic brand to feel more modern and trustworthy.
The Outcome
Online bookings now account for 65% of all appointments. Reception phone calls dropped by 70%. The clinic has reported improved patient satisfaction scores.
Services Used
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